905-932-2737
905-932-2737

Our Process

Home / Our Process

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Step 1

Initial Contact

Customer emails, calls, texts, or messages us.
Benefit: Easy access to reach us through their preferred method.
Next

Step 2

Customer Details

Customer emails, calls, texts, or messages us.
Benefit: Ensures accurate information for future communication and service.
Next

Step 3

Scheduling

Create profile and schedule the job.
Benefit: Efficiently organizes and confirms service appointments.
Next

Step 4

Appointment Confirmation

Email and text confirmation sent.
Benefit: Provides a reminder and peace of mind about the scheduled service.
Next

Step 5

Plumber En Route

Notification sent when the plumber is on their way.
Benefit: Keeps customers informed of the plumber's arrival time.
Next

Step 6

Job Completion

Notification and feedback request sent.
Benefit: Confirms the job is done and allows customers to provide valuable feedback. 
Next

Step 7

Invoicing

Invoice emailed.
Benefit: Convenient and prompt receipt of billing information.
Next

Step 8

Payment

Customer makes payment.
Benefit: Simple and straightforward payment process.
Next

How This System Benefits YOU

Our communication system ensures a seamless and stress-free experience for you. From the initial contact to job completion and payment, every step is designed to keep you informed and confident in our services.
You'll always know what's happening with your plumbing needs, receive timely updates, and have a straightforward process for feedback and payments. This transparency and efficiency help build trust and provide peace of mind, knowing that your home and plumbing needs are in reliable hands.

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